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Lightroom mobile presets not doing anything

New Here ,
Mar 19, 2021 Mar 19, 2021

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I just bought some presets from Etsy for Lightroom mobile, I downloaded the .dng files to my iphone 12 and to Lightroom and everything looks fine but when I tap the presets (to see the before and after) nothing happens. My sister followed the exact same steps on her iPhone 8 and they do work on hers. Do I have to turn on a setting or why are they not showing on my phone? (the before and after feature does work on other pictures when I adjust settings on them so I don't think its that)

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Bug, Download and install, Performance, Presets or profiles, Problem or error

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Adobe Employee ,
Mar 19, 2021 Mar 19, 2021

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Hi there,

Welcome to the community!

This issue has been logged as a bug and our product team is working on a fix for the same which might be out very soon. You may check and follow this conversation for any updates regarding this. https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/m-dng-imports-after-6-2-update-doesn-t-...

Regards,
Sahil

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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LATEST

We have just released a version 6.2.1 with a fix. Since this was an import issue you need to re-import the dngs ---Let us know if its working for you now...and sorry for the trouble - Guido/ Lr Mobile QE

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