I recently upgraded my iPhone and when I redownloded and signed into my Lightroom app, all my photos and presets disappeared. I am less worried about the photos and more concerned with the presets. Is there any way to get the presets back?
When you work with Lr as a free customer it's crutial to not re-install the app. Otherwise you will loose the data, since nothing was stored in the Lr cloud. When you update to a new phone you should restore your phone from a back-up of your previous phone version. With that you will transfer+preserve the Lr data. Hope this helps, - Guido/ Lr Mobile QE
This is exact issue I am having also. Can you explain more about how to get the back up of a previous phone version? When I look in the about part of the settings page, both phones are showing the same version, so I'm not sure how to fix this. I appreciate any help! thanks!