Lightroom Mobile problem - Failed to load development version

[Ruby014]

Hi, when click on photo it says "failed to load development version" can someone help me to fix it? 

{Thread title edited by Moderator}

 

[Sameer K]

Hey @Ruby014. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

What specific device and version of Lightroom & the OS are you working on? Has this started with recently edited images, or do all images behave similarly?

Try these suggestions and let me know how it goes:

• Try adding a star rating or flag to the images you see this error with. Wait for a couple of seconds and check if the issue exists.
• Try resetting the image & then use Undo to go back & reverse the reset back to the way the how image was before.

Thanks!
Sameer K

[Akshay33208043y8pb]

The latest updated version is not good at all. All my previous photos is gone in vain 'coz it shows fail to load development version. I don't like at all this one. Even I will not be able to use my presets in my present work. Don't like at all. Please solve this problem as soon as possible No doubt editing quality is too good but now this one bug is so much irritating

[Kirandeep332015691jq1]

Version :  android 9.0 ( paid version ) 

Puxel 6 pro

Get image from friend's iphone, try to open the image from gallwry in lightroom. It loops continuously and shows this error.

Does anyone know how to fix this? 

[abdallah21975039uf2v]

I got same problem, get images from friend iphone, i think the problem cause its end with (.heif)

[Marcus38892127m75w]

i also have the same problem but my photos do not even show thumbnails they are just black and say the same error message sadly enough i had work i had not save now i cannot access them 🥺 help🙏🏿