Lightroom mobile renewed subscription won’t work

[harasollitsac]

My monthly subscription for Lightroom expired, but I've renewed the subscription yet I'm still getting the expired subscription error when going to edit my photos. 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

[Amanda33017993b0gh]

I am having a similar issue - I upgraded my plan to the 1TB subscription, and it's not updating in the app on either my phone or computer. It'S saying I still only have 100 GB.

[Charlie.D]

Hello @Amanda33017993b0gh 

This is a peer-support forum.  To get help ASAP, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat field (lower right), type AGENT

[Pinky33670654ph13]

My subscripton in lightroom is active on my macbook, and yet I still couldn't use it. Kindly help!

[Charlie.D]

Hello @Pinky33670654ph13 

I see a valid Lightroon plan with 1 TB storage for the email ID you used to post for help.  Can you clarify the problem?  Are you signed in with this exact same email address but are unable to access premium features in the Lightroom desktop app?

For faster help, you might want to contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
and in the chat field (lower right), type AGENT

[shannon_808]

I'm having the same issue except after I paid for year renewal it seems to be working fine on one computer and not registering my renewal on the other. Any help? Much appreciated!

[Charlie.D]

Hi @shannon_808 

On the computer that is not showing the subscription, try signing out and signing back in while being sure to use the same email address you used to sign in on the working computer.

If you need additional help, please contact Adobe Support directly.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.