Lightroom Mobile Subscription Is Expired message, but account is active and desktop version working

[psu_jedi]

I am having the issue where my Lightroom Mobile app and the sync to mobile portion of the desktop app say that my account is expired, but the Adobe website and the desktop app show my account is current.

I am on the CC Photography Plan.

A little bit of background:

I originally purchased this plan through Amazon, but due to a billing issue they couldn't resolve, they cancelled my subscription and refunded my money. Same day after they did that, I went to Adobe's website and activated a new CC Photography plan under the same Adobe ID.

[Biswajeet]

I was accessing my adobe CC subscription on a windows Desktop and laptop. I have removed photoshop and Lightroom from one device. But still cannot access photoshop and Lightroom from my iPad. Showing no active subscription.

[Charlie.D]

Hello @Biswajeet 

I see no active subscription for the account you used to post for help here.  If you have an active subscription you don't see on your mobile device, please check that you are signed into the mobile app with the same email ID as on your desktop.

If you still need help finding the right email ID to sign in with, please contact Adobe Support.   Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

[Biswajeet]

I use the same email I'd on my desktop to log in and it is working fine.

[Charlie.D]

Hello @Biswajeet 

It may be possible you purchased a plan that does not include Lightroom Mobile.  Adobe Support should be able to inspect your plan details and help further.  To contact Adobe Support please visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

[hharvey.1]

Hi Charlie,

i am having the same issue.

I purchased the lightroom subscription through mobile (ios) and am trying to use it on my windows pc.  After entering my details, it just says that my subscription has ended but on my phone its still active.

Could you help me fix this?

Harvey.

[Charlie.D]

@hharvey.1 

Currently, Lightroom Mobile subscriptions support mobile only, and not Lightroom for the desktop.  If you also need LR for your Windows PC, you'd need to cancel your current mobile subscription and then subscribe via the desktop instead.  Options and pricing for plans that include LR desktop and mobile can be found here: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html