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Lightroom mobile subscription issues

New Here ,
Mar 21, 2021 Mar 21, 2021

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Hi, Lightroom Mobile Subscription Has Expired message, but account is active, yellow icon in cloud always there

did have Lightroom cc but canceled due to certain reasons and the purchased Lightroom mobile subscription two days later and then had problems 

regards shane 

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Mobile, Problem or error

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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Hi @Shane Mc 

After your account expired, the cloud status icon does change to include a yellow info badge.

 

Are you asking if that's expected?  Are you saying to do want to subscribe again, but you are having some kind of problem?  More info, steps, or a screenshot may clarify what help you need.

 

Thanks!

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Subscription is still current and had all premium options but after 2 days of use it said my subscription had expired, rechecked account and was still active, I am lodged in to the correct account 

I did have the desktop version through Adobe but canceled it before the payments were locked in 

it was about 2 days later I purchased Lightroom mobile subscription , it was all working fine except when you clicked on the cloud it would say preparing subscription but it just kept on going and the yellow icon never went away even when I had the premium features 

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New Here ,
Mar 22, 2021 Mar 22, 2021

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It comes up with this but my account is still active 

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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Hi @Shane Mc 

Have you tried Retore Purchase?  If not, see if the steps here help: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

I also wonder if there may be more than one account in play here, and this is a matter of needing to sign into another existing account.  I'll send you a private note.

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