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Lightroom mobile subscription issues

New Here ,
Apr 20, 2023 Apr 20, 2023

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Hello, I renewed my subscription on the 18th of April but I keep getting an error that I don't have the premium version. 

When I try to restore purchases I'm told there's nothing to restore.

Please help urgently. 

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hey @Cecil29511392w7pd. Welcome to the Lightroom Community. I've reviewed the email account you used to sign up for the community.

Some old subscriptions are in an inactive & canceled state through the Samsung Store.

 

You can place a fresh order on the same email account: https://www.adobe.com/products/photoshop-lightroom/compare-plans.html 

 

If you need help placing an order, you can reach us via chat/call. Visit this page to initiate a chat from the chat bubble on the right corner of the page: https://adobe.ly/3GDuodt

 

Or Samsung Galaxy Store support if you have been charged to your account. Subscriptions purchased from the mobile app store are managed at the respective store. You can modify your subscription through the Apple App Store. Check this article to learn more about this: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

 

Let us know how it goes. Thanks!

Sameer K

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New Here ,
Apr 20, 2023 Apr 20, 2023

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Hey, so I decided to cancel the subscription and try again and I still get the attached error.

Screenshot_20230420_215914_Lightroom for Samsung.jpg

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