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Lightroom mobile won‘t install with children’s Apple ID

Community Beginner ,
Apr 08, 2024 Apr 08, 2024

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Hi,

 

Lightroom mobile fails to install on my 12 year old son's iPad. He has an Apple child account. The App Store app states that it won't install due to restrictions - however, Lightroom is marked as age 12+ and my son is 12 years old... So where is the problem?

 

Thank you,

 

Thomas.

 

 

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iPadOS

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correct answers 1 Correct answer

Community Beginner , Apr 16, 2024 Apr 16, 2024

Problem solved - the age restriction settings in screen time were set to 6 years for Apps. Whereever this setting came from - I didn't do it by intention. Set to 12 years and installation worked fine.

 

Cheers,

 

Thomas.

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Hi, Lightroom iOS app doesn't handle anything related to the App Store.

Since you are mentioning child account, has the parent/guardian allowed the install of the app?
The parent/guardian needs to enter the child's profile in the Family settings.

What does the error message say exactly? A screen shot would be very helpful.

Thanks,
Ignacio

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Community Beginner ,
Apr 09, 2024 Apr 09, 2024

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Hi Ignacio,

 

thanks for responding. I'm aware of the concept of Apple's children accounts. In this case the install button is greyed out, so I can't even trigger a request to allow the install. See screenshot. The message on top means "This app cannot be loaded due to restrictions on this device.".

 

I guess I need to ask Apple for support here...?

 

Best,

 

Thomas.

 

Bildschirmfoto 2024-04-09 um 20.24.43.jpeg

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Community Expert ,
Apr 09, 2024 Apr 09, 2024

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quote

I guess I need to ask Apple for support here...?

 

Yes, since that screenshot showing the issue is from the Apple App Store.

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Community Beginner ,
Apr 10, 2024 Apr 10, 2024

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Ok, will do. I don't know how much control software developers have about these restrictions in the App Store.

 

Cheers,

 

Thomas.

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Explorer ,
Apr 11, 2024 Apr 11, 2024

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Yeah, this sort of thing is really annoying, as you can't seem to bypass it for one app (that you have checked yourself and deemed suitable for your child). 

I've not idea why Lightroom is a 12+ app though. 

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Community Beginner ,
Apr 11, 2024 Apr 11, 2024

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Yes, I also wondered why it is 12+. Does Apple do this categorization, or is this done by the developer?

 

Photoshop is 4+, by the way...

 

Does 12+ mean "from 13 on" or does it include 12 year old kids? If the first, then it's clear why it doesn't work here - my son is 12 years old.

 

Best, Thomas.

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Community Beginner ,
Apr 16, 2024 Apr 16, 2024

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Problem solved - the age restriction settings in screen time were set to 6 years for Apps. Whereever this setting came from - I didn't do it by intention. Set to 12 years and installation worked fine.

 

Cheers,

 

Thomas.

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