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I was always able to open my CR2 RAW files with Lightroom 6 while this last time it asked me to download Quicktime from Apple, and I did. But still no RAW files would open...
The camera is a Canon 5D mark IV and the operating system is Windows 10.
That camera model requires at least Lightroom 6.7, and with that version there is only preliminary support. What exact version of Lightroom 6 do you have installed?
Thank you Jim for your kind reply.
I am sorry for answering just now, but I never received an email about your message...
I have now Lightroom 6.0, but when I try to update it, a message says that my Internet is
not connected, while it is. I will attach a screenshot. And before I was able to import and open
the Canon 5D mk IV RAW files on this Lightroom version.
In the meantime I tried to download past versions of Camera RAW and to uninstall and re-install the Creative Cloud,
but it didn't help.