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Lightroom photo upload doesn't work

New Here ,
Apr 17, 2023 Apr 17, 2023

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Lightroom for my Samsung s23 ultra deleted all my photos and doesn't allow me to add new photos. Now the app doesn't open and informs that I have to wait that developers fix the bug. And yes, I have reinstalled the app. Have anyone else had the same issues?

 

Screenshot_20230417_172348_Device care.jpg

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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023

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Hi @henri29446465ugg8 

 

Thanks for reaching out. 

Are you a free app user, or do you have an active subscription? What is the Lightroom and Android version?

Please try these steps: Delete caché and all app data > Uninstalling> Reboot the device> Reinstall.

Let us know how it goes.

 

One caution: 
Realize that uninstalling will cause the loss of unsynced data (images, edits, and presets) for subscribed customers and all data for unsubscribed users.

 

Best,

Ranjisha

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