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Lightroom photo upload doesn't work

New Here ,
Apr 17, 2023 Apr 17, 2023

Lightroom for my Samsung s23 ultra deleted all my photos and doesn't allow me to add new photos. Now the app doesn't open and informs that I have to wait that developers fix the bug. And yes, I have reinstalled the app. Have anyone else had the same issues?

 

Screenshot_20230417_172348_Device care.jpg

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Android
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Adobe Employee ,
Apr 19, 2023 Apr 19, 2023
LATEST

Hi @henri29446465ugg8 

 

Thanks for reaching out. 

Are you a free app user, or do you have an active subscription? What is the Lightroom and Android version?

Please try these steps: Delete caché and all app data > Uninstalling> Reboot the device> Reinstall.

Let us know how it goes.

 

One caution: 
Realize that uninstalling will cause the loss of unsynced data (images, edits, and presets) for subscribed customers and all data for unsubscribed users.

 

Best,

Ranjisha

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