Lightroom premium not working in iPhone

[Vineeth32346730x7ij]

• I'm already subscribed premium feature in my I phone but premium features. Not working in my iPhone how can I resolve this issue please help me

[Charlie.D · Accepted solution]

Hello @Vineeth32346730x7ij 

Our system let me know you have more than one Lightroom account.  The account you used to post for help here is not subscribed, but another account is.  You can only subscribe one Lightroom account at a time through the iOS App Store.

I will send you a direct message in a moment, to share login details with you more privately.

Kind regards,

Charlie

[Tamara33840445o6ds]

Same here. Just purchased Premium but cannot use features in App. Same email and Adobe-ID are identical, purchased Premium with this ID. Only have one account. Thanks for your help!

[Charlie.D]

Hello @Tamara33840445o6ds 

Is this working for you now?  I see a valid subscription for the email ID you used to post for help.

[janelu33160@yahoo.com]

Same here. 
my ID for Adobe is ok and the app show active, but any premium feature is working.

[Charlie.D]

Hello janelu33160@yahoo.com 

Is this a Lightroom Mobile Premium subscription you started on your device?  I see no subscription history for the account you used to post for help.

Please try Restore Purchase as described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

If that fails to help, and an error is shown, please describe the error message.

[janelu33160@yahoo.com]

I've done it several times and it still doesn't activate. I attach a screenshot of my phone

janet

[Charlie.D]

That error message says there is no mobile subscription for your current App Store ID to restore.  There is no iTunes App Store receipt for Lightroom Mobile Premium for your current iTunes ID to restore in the Lightroom app.

If you look at your iTunes account subscription info, in IOS Setttings, do you see a valid Lightroom Mobile Premium susbcription?  

Is it possible you have more than one iTunes ID on your phone, and some other iTunes ID subscribed to Lightroom Mobile?

For faster help, you might want to message Adobe Support directly. 

Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

[Manas34357090ymcx]

Hello.. I purchased the premium subscription on my Android phone earlier today but am not able to access the premium features.. Please help! 

[Charlie.D]

Hello @Manas34357090ymcx 

Was this through the Google or Samsung app store?  Please try Restore Purchase as described here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

If you see an error, please share the error message details here.

[Manas34357090ymcx]

Hi,

I purchased it from Google store, as far as I remember.

Also I have attached the screen shot of the error message received while
trying to restore the app.

Please help.

[Charlie.D]

Hello @Manas34357090ymcx 

Can you please share or write the error message you saw when trying Restore Purchase?  No attachment came with your previous post.

[Tiffany36040365kr8d]

I too am having difficulty using the premium features with my LR mobile. When I click on any of the Premium buttons it says "Something went wrong. Please try again after some time."  I have tried all the troubleshooting tips in Adobe Help. Please help.

[Charlie.D]

Hello @Tiffany36040365kr8d 

Please try signing out, and then signing back in.  When you do, you want to choose the Personal account and not the institutional account in your sign in options.  Your one email address has two profiles, and your subscriptions are under your personal profile.

[Tiffany36040365kr8d]

Yes, I reached out to an agent. Goofy error on my part. I was signing in using Google (since the email my subscription is under is Google) and not Adobe. Thank you for your response! 

[peyton_8467]

I'm having the same issue, and when trying to restore purchases it says I haven't made any purchases.

[Charlie.D]

Hello @peyton_8467 

Did you subscribe on the same device where you tried Restore Purchase?  Do you actually see a valid subscription for your app store account in device settings?  Restore Purchase really only helps if you subscribed using that same device/app store.  For example, if you subscribed to a desktop plan or on Android, then there would be no iOS App Store receipt for Restore Purchase to find and use to activate service.

Where did you subscribe?  

For faster help, you might want to message Adobe Support directly. 

Visit https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT

[peyton_8467]

Hey! Yeah I'm using the same device as I subscribed on. It worked for me for one day and then went away after that. It still shows up under my subscriptions in my settings.

[Charlie.D]

Hi @peyton_8467 

Does Restore Purchase work now if you try again?  Can you please share a screenshot of the error?

If that does not work, please do consider reaching out to Support directly.  See the link above.

[Anita_Urbano8781]

It's happening the same with me. My account appear as a Premium but I don't have access to Premium features. I use an iPhone, I already tried to restore the account as they say, but I don't have this option on my app. 

[Charlie.D]

Hello @Anita_Urbano8781 

I see the account you used to ask for help is subscribed, and already has some data uploaded to cloud storage.  

Are you able to access some premium features, or none at all?

If LR app Settings also shows your account is subscribed, perhaps your device does not meet minimum requirements to show certain features?  Please see: https://helpx.adobe.com/lightroom-cc/system-requirements.html#ios