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Lightroom Server Error Dup after booking via Mac App Store

Community Beginner ,
Jan 05, 2021 Jan 05, 2021

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Hey,

 

i used lightroom in the testperiod via the Apple Store and after the test period i booked a monthly subscription. That didn´t work and when starting the program it said that the subscription ended with error message "Server_Error_dup". So i had Contact with Apple and Adobe Support and they told me to end that subscription and book a new one via the App Store of Apple.

 

The ending was no problem, got a refund and now i booked a new one with yearly subscription. Booking no problem, but when starting same issue. Apple says Adobe has to manage and Adobe says Apple has to handle it, so nice 😉 Adobe support told me also they will give it to a special team but it could last several days, so thats not really a good service. Alternatively i could book the subscription dirctly via Adobe what i dont want to, because in the app store i can see and manage all my subscriptions and have a better overview.

 

Anyone with an idea what to? It costed me already several hours to solve the problem without getting really good support. it seems like if once a subscription via apple has ended its very hard to renew it, but that shouldnt be really a big deal...

 

best, alex

 

 

 

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