Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Lightroom (v 5.0) does not displays thumbnails.

New Here ,
Nov 23, 2021 Nov 23, 2021

Copy link to clipboard

Copied


Screenshot 2021-11-23 173518.png
Hello Adobe Team,
Lightroom (v 5.0) does not displays thumbnails on my corporate computer (OS win 10, v20H2). Your recommendations did not help me:
(https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html
https://helpx.adobe.com/lightroom-classic/kb/photos-appear-black-gray-rectangles.html)
It seems to me that the problem is deeper and me need to configure the internal networks / give permission for to recover files because the previews.db and root-pixels.db files are not restored after drag to the trash.

I hope you can help me.

Thank you!
(browser version works correctly 👌)

TOPICS
Windows

Views

39

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation