1. Adobe Photoshop Lightroom
2. OS Name Microsoft Windows 11 Enterprise
Lightroom no longer opens. It will show the splash screen and then close. I have renamed the SLCache folders, signed in and out, uninstalled and reinstalled, updated my graphic drivers and have still found no solution.
Anything that would allow me to use this specific program would be appreciated.
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Please go to Help>System Info… and provide us the exact installed version number of your software.
There is no Help>System Info that I can find in my CC Desktop application. Below is what I see.
You need to look at Lightroom not the Creative Cloud Desktop App.
Thank you for your help. I have version 6.2 installed.
We’ve reviewed the email address you use with this forum and find no crash reports in our system.
Did you see a crash dialog?
Do you use a different email address when filling out the crash report?
Was the crash dialog Adobe’s? Microsoft’s?
There is no crash dialog. The cover image appears and for a fraction of a second the UI appears behind it before both disappear. There's no crash dialog or any other screen, and the program doesn't appear in the Task Manager either.
Then, I recommend the following, in this order - checking after each step to see if the application will launch:
3. Reset Preferences
Clean Lightroom Install Procedure
This procedure works for both Lightroom Classic and Lightroom Desktop.
If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences.
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Thanks for your help so far. Unfortunately the issue persists after following all the steps. I've messaged you a link to a video showing the failed startup sequence.
I did also notice that the alt+shift opening doesn't work for me. It opens the 'Properties' dialog instead.
Looking at your account it appears you are using a Federated license from an institution. When you log into your Creative Cloud App, do you using the personal or enterprise/education option?
I select the Enterprise/Education option.
What happens if you log in with the Personal option?
Nothing changes, unfortunately.
At this point I will have to refer you to your institution's admin to verify: