Lightroom Will Not Open/Crashes After Splash

[isargent3]

1. Adobe Photoshop Lightroom

2. OS Name Microsoft Windows 11 Enterprise

• Processor Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)
• Installed Physical Memory (RAM) 32.0 GB

Lightroom no longer opens. It will show the splash screen and then close. I have renamed the SLCache folders, signed in and out, uninstalled and reinstalled, updated my graphic drivers and have still found no solution. 

Anything that would allow me to use this specific program would be appreciated. 

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us the exact installed version number of your software. 

[isargent3]

There is no Help>System Info that I can find in my CC Desktop application. Below is what I see.

[Rikk Flohr: Photography]

You need to look at Lightroom not the Creative Cloud Desktop App. 

[isargent3]

Thank you for your help. I have version 6.2 installed. 

[Rikk Flohr: Photography]

Thank you.

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[isargent3]

There is no crash dialog. The cover image appears and for a fraction of a second the UI appears behind it before both disappear. There's no crash dialog or any other screen, and the program doesn't appear in the Task Manager either.  

[Rikk Flohr: Photography]

Then, I recommend the following, in this order - checking after each step to see if the application will launch: 

1.  Update your Video Card driver to the latest version your video card manufacturer has.
   2.  Perform a clean reinstall 

3.  Reset Preferences

Clean Lightroom Install Procedure

• Close Lightroom
• Restart the computer
• Use the Adobe Creative Cloud App to uninstall Lightroom
• Restart the computer
• Install Lightroom via the Creative Cloud App without launching any other programs.
• Restart the computer
• Launch Lightroom
• Wait 5 minutes

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

[isargent3]

Thanks for your help so far. Unfortunately the issue persists after following all the steps. I've messaged you a link to a video showing the failed startup sequence. 

I did also notice that the alt+shift opening doesn't work for me. It opens the 'Properties' dialog instead. 

[Rikk Flohr: Photography]

Looking at your account it appears you are using a Federated license from an institution.  When you log into your Creative Cloud App, do you using the personal or enterprise/education option?

[isargent3]

I select the Enterprise/Education option. 

[Rikk Flohr: Photography]

What happens if you log in with the Personal option? 

[isargent3]

Nothing changes, unfortunately. 

[Rikk Flohr: Photography]

At this point I will have to refer you to your institution's admin to verify: 

1.  You have access to the Lightroom Desktop application as part of your license
2.  That you have "services enabled" for your account - a requirement for Lightroom Desktop. 
   
   They should be able to answer these questions for you.