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Lightroom wont read or recognise a RAW file from my new camera

New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi all,
I've just bought a compact Canon G7X mark II (which has been around for a while). I subscribe to the photographer package for both Lightroom and Photoshop. Neither can read or recognise files from this camera (they have no problem with my professional Nikon DSLR kit). When I click the 'look for updates' option I'm getting:

The version check was unsuccessful.

This is probably the result of one of the following:

-Your internet connection is not currently available
-The server containing the version data is not available at this time

Never had this problem before and i can't imagine that Canon is offline. Any suggestions would be gratefully accepted.

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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So what are the Version Numbers of your software (Lightroom & Photoshop)

The G7X II has been supported by Adobe software for several years. (Lightroom v6.6, Lightroom-CLassic v2015.6, ACR v9.6)

WobertC_0-1629418562741.png

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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