Ligjtroom • Loss of photos

[Aurelie27999270448a]

Hello all,

I have lost a fairly important amount of pictures on my lightroom app (iOs) since I used lightroom cc online (being  away I had to consult it from another computer).

Has this already happened to any of you and is there a way to fix it ? At least 10 000 pictures disappeared and I'm nicely freaking out.

Thanks in advance for your help

Aurelie

[Sameer K]

Hey, @Aurelie27999270448a. Welcome to the Lightroom Community. I can understand this can be frustrating.

Does this happen with images from a specific time period, or within a set of albums? 

Here is another recent report: https://adobe.ly/4letWFI

Does your issue match what you're seeing? If yes, let us know and we'll reach out to investigate further. 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

[Charlie.D]

Hello @Aurelie27999270448a 

I see your one Adobe ID email address has both a personal and also an organizational profile.  Please try signing out, and then when you sign back in choose the personal profile.  I see an active subscription with many GBs of data under your personal profile.