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Hello,
I recently changed my phone (from a Samsung M12 to a Samsung A16) and transferred all my data. When I opened the Lightroom Mobile app on the new device, I realized that all my previous photos were missing.
I logged in with my Google account (sokrovishe97ag@gmail.com), which I believe was the one I used before. I also tried checking via Facebook and the Lightroom Web version, but none of them showed my previous photos.
On the old phone, I had many important photos saved in Lightroom Mobile. I suspect they were stored locally and not synced to the cloud.
Is there any chance you can help me recover these photos?
Here are my details:
- Email: sokrovishe97ag@gmail.com
- Old phone: Samsung M12
- New phone: Samsung A16
- Last access to Lightroom with all photos: around May 2025
Please let me know if there’s anything else I can do. These photos are very important to me.
Thank you in advance!
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Restore the new phone from a backup of the old phone. That will bring back locally stored photos.
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I don't know how to do this. Everything I've tried doesn't work, there's no result.
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