Copy link to clipboard
Copied
Hello! Help! I have been using the free version of Lightroom Mobile on my Iphone for quite a while, and decided today I would upgrade to the premium version. Once 8 upgraded, all the photos I had previously added into the app and edited along with all the presets I have bought/made have all disappeared. How can I retrieve them?!
Copy link to clipboard
Copied
I've just had a look at our server-side-logging and I can see a list of presets as part of your account which uses the same Adobe-id as for this forum. Have you re-imported these presets? Hope to get a clue about your issue soon - Guido/ Lr Mobile QE
Copy link to clipboard
Copied
Hi, Yes I re-imported some of the presets I had last night