/t5/lightroom-ecosystem-cloud-based-discussions/lost-all-photos-and-presets-in-lightroom-mobile-when-upgraded-to-premium/td-p/11697511Dec 21, 2020
Dec 21, 2020
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Hello! Help! I have been using the free version of Lightroom Mobile on my Iphone for quite a while, and decided today I would upgrade to the premium version. Once 8 upgraded, all the photos I had previously added into the app and edited along with all the presets I have bought/made have all disappeared. How can I retrieve them?!
/t5/lightroom-ecosystem-cloud-based-discussions/lost-all-photos-and-presets-in-lightroom-mobile-when-upgraded-to-premium/m-p/11698660#M35793Dec 22, 2020
Dec 22, 2020
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I've just had a look at our server-side-logging and I can see a list of presets as part of your account which uses the same Adobe-id as for this forum. Have you re-imported these presets? Hope to get a clue about your issue soon - Guido/ Lr Mobile QE
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