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Lost all photos when purchased new phone

New Here ,
Mar 23, 2021 Mar 23, 2021

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I purchased a new phone today, IPhone 12 PRO. I downloaded the Lightroom app and logged into my account and to my surprise, everything is gone. Over 2 years worth of photos and countless purchased presets. I have tried everything to get my pictures back and so far so no luck. HELP! 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

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Mobile, Problem or error

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Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

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Do you have a subscription or do you use the free app?

 

With a subscription, all photos and presets should sync to the Cloud and you should see these when you log into your account on the new phone. You can check at http://lightroom.adobe.com/ also.

 

If you had the free app, then the only way to retrieve these is from a device back up.

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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In case have a free version of Lr running you should create a iOS backup with all data from you previous phone and restore the new phone from there. With that you would preserve the Lr free vesions data. - Guido/ Lr Mobile QE

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New Here ,
Apr 04, 2021 Apr 04, 2021

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Hello, a question Did you solve the problem? I saw the same question three years ago and it seems that they are not looking to solve this big problem with ours. Some people make the mistake of not syncing the app

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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It seems like the account that you are pinging us from is a trial account.
That means that if you started it today, your old device needs to upload everything before you can see it in the cloud.

Thanks,
Ignacio

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