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Lost files and presets on Lightroom mobile after changing password of Adobe ID

New Here ,
Feb 26, 2021 Feb 26, 2021

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After changing the password of Adobe ID, all files, pictures and presets in Lightroom on my mobile got lost. How to restore????

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

TOPICS
Crash or freeze, How to, Mobile, Presets or profiles, Problem or error

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hi there,

 

Sorry that your images and presets from Lightroom got lost after you've changed your password of Adobe ID.

 

Would you mind sharing the version of Lightroom and the device you're using the app on?

 

Are you able to view your presets/images on Lightroom Web? Link: https://lightroom.adobe.com/ 

 

If the images are still missing, please checkout the steps mentioned in this article: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html 

 

Thanks,

Akash

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