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Lost Lightroom mobile presets on phone reset (Android)

Community Beginner ,
Jun 27, 2022 Jun 27, 2022

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Hello ,

I have lost my own made presets and edited photos from my account , Due to technical issue in my phone i have done software update of the phone at service center , After that when i sign in to my account there is no data available in the account presets & edited all photos ..

 

Please help me out in this to get back my all data with photos .

 

 

 

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi there,

 

We're sorry to hear that the presets are lost in Lightroom Mobile due to a phone reset. 

Which version of Lightroom Mobile and Android are you using? Are you subscribed or on a free trial of the application? 

Please do not re-install the application. Are you signed in with the correct email ID? 

Did you sync the account or make any backup copies of the files? 

 

Please check this post on our community which discusses how we can try to get our lost assets back:

https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/p-lightroom-for-mobile-lo...

 

Let us know how it goes.

 

Thanks.

Ranjisha

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Community Beginner ,
Jul 16, 2022 Jul 16, 2022

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Hello Adobe Support Community,
 
Thank you for your response .
 
I am using the version is 7.4.1. In my mobile and Android version is 11 . Yes i signed in with correct email id , earlier not synced into Adobe cloud .
If any possibilities to get those edited photos back please suggest .

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Dear Community ,

Kindly help me out in this , waiting for a solution .

 

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Community Beginner ,
Jul 19, 2022 Jul 19, 2022

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Yes .. thank you for your support .. that means unsubscribed accounts data are not recoverable if data lost ..

 

Can Adobe provide us the data back ? If any possibilities on that .. ? 

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Community Expert ,
Jul 20, 2022 Jul 20, 2022

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If you hadn't synced the data to Adobe's cloud as a subscriber, there's no way that Adobe can give you that data back. You can only restore from your own backups.

-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Community Beginner ,
Jul 20, 2022 Jul 20, 2022

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Ok thanks !

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