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Lost photo data

New Here ,
Aug 13, 2022 Aug 13, 2022

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Hello. I upgraded to a new mobile phone. I reapplled Lightroom to the new phone,but most of photos disappeared. Photos that exist yet are all taken before 2021.Despite I tried to synchronize the data,I couldn't.

 Can I regain the photos data? And how to?

※I'm Japanese,so I ain't good at English grammar.

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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If you have a subscription (not the free app) then it sounds like all the photo may not have synced to the Cloud from the old phone.

 

Do you still have the old phone?

 

If you have a subscription then you can double check the Cloud contents at http://lightroom.adobe.com/ (it's best not to visit this if you have the free app as I believe it invokes a trial).

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New Here ,
Aug 14, 2022 Aug 14, 2022

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LATEST
Thank you for helping me.
All datas have been regained.
Thank a million.

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