Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Lost photo edits after purchasing Lightroom

New Here ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

Hi all,

I was trialing Lightroom prior to purchase and had a fair few photo edits stored on there.

On purchasing Lightroom all my photo edits disappeared. Has this happened to anyone else? Any help would be much appreciated. Not sure if it makes any difference but currently using Lr on my ipad.

TOPICS
Mobile, Problem or error

Views

57

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

LATEST

Do not uninstall the app -- your missing files are still in the application cache and deleting the app will also delete files you have not yet synced.  

 

Please backup your device via iTunes or iCloud backup, and then try the advice on this page to try and recover your original images:

https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

For more info on iTunes or Mac OS Finder file sharing, see: https://support.apple.com/en-us/HT201301 

 

If you are not able to recover files, do you have a recent back up of your device from a time when Lightroom still had your images?  If so, restore that backup onto your device and then try the help steps again from the link above.  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines