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Lost photos

New Here ,
Jan 19, 2021 Jan 19, 2021

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I just upgraded LR on my iPhone XS to share photos on all devices. The phone app crashed immediately and all my photos are gone! Not available on any device. I tried re loading the original app but no photos. HELP!

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Mobile, Problem or error

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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If you are using the free app then you would have to restore from a backup of the device, if you have a subscription then your photos should sync from the Cloud.


Do you still have the photos elsewhere, pre the import to Lightroom?

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New Here ,
Jan 19, 2021 Jan 19, 2021

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No as an assignment I took them in the Lightroom app. 

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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If you have a subscription you could check here http://lightroom.adobe.com/

 

If you don't have a subscription then you could try this (if the photos are still present on the phone but the app isn't seeing them) https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

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