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LR Cancelation leaves my photos blurry in software and unable to download to my computer

New Here ,
Aug 26, 2021 Aug 26, 2021

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[Moderator moved from Using the Community (forums) to Lightroom.]

Hello! I have just canceled my Adobe Creative Cloud subscription which included LR. After doing so I opened LR on my computer to download some photos, however, all of my photos are apperaing blurred (that were not previously showing blurred). As I attempt to download any photo I am met with a mesage saying I have no disk storage. I, in fact, have plenty of disc storage on my computer. Can someome please help me figure this out? I am looking to download no blurry photos from the LR program to my computer. I am wondering if this is happening because of my plan cancellation?

 

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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You cancelled your subscription which means your Creative Cloud Services are no longer in effect.  That includes your Creative Cloud Storage, not your computer's hard drive

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Yes, but is this why my pictures are showing blurry? I was under the
impression that once you cancel your creative cloud you would still have
access to your photos.--
Gratefully,

LaTasha Cobler
[Personal information removed by moderator.]

 

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Assuming you saved images to your local computer hard drive, yes you have access to them.

I don't know why they are blurry.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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"Blurry" photos maybe you are only seeing cached preview files that are in your device. (The full-size files in the Cloud are not available.)

After cancelling a subscription you have 90 days to download your files.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms-1.html?adobe_mc_sdid=...

 

And you need to use the Lightroom Downloader App (not the Lightroom App)

https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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