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Lr crash while using mask

New Here ,
Jun 18, 2023 Jun 18, 2023

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As soon as I go to the mask section of lightroom, it immidiately stops responding. It will stop working before I even select a tool and start a new mask. It will stop responding to the point of crashing. I saw that someone had a similar problem that was fixed by updating the drivers. I've now made sure everything was up to date and it still isn't working. 

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jul 01, 2023 Jul 01, 2023

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It wasn't a proper crash, it just would stop responding everytime, until I had to force close. I didn't see any crash dialog unfortunately. 

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