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LR mobile crashes with new select mask

Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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My Lightroom mobile keeps crashing when I try to use the new mask select features on any raw images. Is this happening to anybody else?? I have the iphone 8

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi, Sorry you're having trouble.

Would you tell us the specific steps you are taking? Which Masking tools were you trying to use?

If you want to provide a screen recording that would be cool.  Here are instructions - https://apple.co/3azEld8 /rs

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Thanks,

it was crashing when I tried the new subject select mask, and the sky select mask.

I just tried something different, The images I was trying that on we're already edited. So I just reset the image back to original import, and both the subject select and sky select mask work fine now. It only crashes when I try to use both of those new features on a previously edited image. It also made the screen recording stop and crash also.

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I also just noticed now, if I start editing a photo from original. And then do the subject select or the sky select after some editing has been done it will crash. But if I do either one of those first and then it works fine

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Thanks for the information. 

You could try force quitting all apps and restarting your device.
It may also help to clear your cache. In the app go to Settings > Local Storage > click "Clear Cache."

Does that help? 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Still crashes when trying to select/identify the mask, and now it won't load older photos to be able to edit them. I attached a screen record of that. 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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So, 

I think I figured it out. 
I noticed the cloud back up was "thinking", I clicked on that it was paused. So I let it finish all the backups, like 160 photos. Now that it's done, everything seems to be working fine. 

I will update if anything changes. Thanks for the help. 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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LATEST

@RIKIDO5EE9 if you get stuck in this state, please tap on the cloud icon.
It will normally give some kind of message about what's going on.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I've got the same behaviour - I'll try the tip for waiting for cloud sync to stop.  
Would be good to see this fixed.  

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