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LR Mobile not syncing to new device

Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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I got a new phone and LR won't sync to it. My LR Mobile for iPad and LR Cloud both sync. I tried chatting but the Virtual Assistant said I don't have a paid plan so I can't chat with a real person 🙃

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Android , iPadOS , Web

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correct answers 2 Correct answers

Community Beginner , Aug 21, 2023 Aug 21, 2023

I did this - I have experienced instances where my photos haven't fully synced but refreshing LR on all devices and waiting for them to sync will fix it. After a week, LR on my new device synced with the cloud. I tried many things yesterday, but I think uninstalling it from my old device actually fixed it. I read somewhere on the website that LR only syncs between three devices...my new phone would have been the fourth since LR was still installed/logged-in on my old device. 

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Community Beginner , Aug 21, 2023 Aug 21, 2023

I did! After a week, LR on my new device synced with the cloud. I tried many things yesterday, but I think uninstalling it from my old device actually fixed it. I read somewhere on the website that LR only syncs between three devices...my new phone would have been the fourth since LR was still installed/logged-in on my old device. 

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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Triple check the Adobe ID is the same on all three instances (Desktop, Web and Device). It looks like your Device may be signed into a different account. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 18, 2023 Aug 18, 2023

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Thank you but I only have one account. I have logged in both via Google and
via Adobe (they're linked).

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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Thanks for verifying. 

 

An ask from the engineering team reviewing your case:

 

"Make sure sync is complete on any sync devices they have and they close Lr on all those devices after that. Inform Lr team and wait to hear back and don't open Lr on any of the devices till you hear back. "

Thanks for your assistance.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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I did this - I have experienced instances where my photos haven't fully synced but refreshing LR on all devices and waiting for them to sync will fix it. After a week, LR on my new device synced with the cloud. I tried many things yesterday, but I think uninstalling it from my old device actually fixed it. I read somewhere on the website that LR only syncs between three devices...my new phone would have been the fourth since LR was still installed/logged-in on my old device. 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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" I read somewhere on the website that LR only syncs between three devices."

This is not accurate.  You can have up to 10.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Well, that is the last thing I did and the library was syncing shortly after. 

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Adobe Employee ,
Aug 21, 2023 Aug 21, 2023

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It was likely not due to the number of devices but rather a problem with the specific device. In any case, I am glad you are syncing again.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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Did you try to log out and log in on three devices ? Maybe the sync was stopped on one of them

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Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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I did! After a week, LR on my new device synced with the cloud. I tried many things yesterday, but I think uninstalling it from my old device actually fixed it. I read somewhere on the website that LR only syncs between three devices...my new phone would have been the fourth since LR was still installed/logged-in on my old device. 

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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Engineering was able to recover the only file associated with your deprecated device. I can send you a link for that file if you like. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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