Lr Mobile says “subscription expired” and it hasn’t

[valeryjhc]

My app was working pretty good until it just started saying “subscription expired”. So I checked my subscription in apple store and it says my next billing date is February 19, in fact I see your charge on my bank account on January 19.

I went to Lr again and clicked on “restore purchases” and it says “there are not past purchases”.

I have the last version available (v.6.1.0 C2677A/7).

I have logged out and logged in so many times, I have reinstalled the app with tjhe same result, this is so very frustating.

I see that so many people have experienced the same issue and you request their Adobe id and do something, can anyone help me, please?

[Charlie.D · Accepted solution]

Hi Valeria

There may have been a communication problem between iTunes and our servers.  You should be OK now.  Please check the app again.

[valeryjhc]

Hi Charly;

It's ok now! I really appreciate your help.

Have a nice day!

[Edgar5C1F]

Yo tengo el mismo problema ya llevo dos dias y aun no logro tener las funciones premium a pesar de reiniciar varias veces el cel, restaurar compras y hacer todo lo que dicen que se haga, como puedo solucionar esto? Gracias

[Charlie.D]

Hello Edgar

Please try Lightroom again now.  It should work OK now.

[Siham5FDF]

Hi, I have the same problem! 

[Charlie.D]

Hello 'Siham5FDF'

I see no Lightroom subscription for you (mobile or desktop) based on the account you used to post here.  

Do not uninstall and reinstall before you are subscribed and sync your current images, as deleting the app before sync will cause data loss.

If you tried to subscribe to Lightroom Mobile and this did not work, does it help to try subscribing again?   Also, try Restore Purchase -- please see this page for steps:  https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

If you have already been a subscriber for a while, but now do not see your images, that would indicate you are signed into the wrong account.  Maybe you tapped Google instead of Facebook, or entered the wrong email address on the login screen?  You will need to remember the correct account to sign in and see your subscribed account. 

If you still need help, please contact Adobe Support directly.  Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

[Chris.ivy89]

Im having the same issue. No matter what i do, it still says expired when its not. 

[Charlie.D]

Hello @Chris.ivy89 

You'll need to contact Adobe Support directly for help with your account.  They have the right tools and info to help.  Please visit https://helpx.adobe.com/contact.html and sign in--I recommend the Chat option for fastest help.

[Baber328336389lvn]

Sir now i have subscribed lightroom premium but its not working . From playstore payment have done but in lightroom app expired is shown  .email is <removed for privacy>

[PeterB2]

The email account associated with your Commuinty Forum login here has a subscription.  The email account you previously shared does not.  So, please make sure you login to Lr with the correct account.