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Lr Mobile says “subscription expired” and it hasn’t

New Here ,
Jan 26, 2021 Jan 26, 2021

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My app was working pretty good until it just started saying “subscription expired”. So I checked my subscription in apple store and it says my next billing date is February 19, in fact I see your charge on my bank account on January 19.

I went to Lr again and clicked on “restore purchases” and it says “there are not past purchases”.

I have the last version available (v.6.1.0 C2677A/7).

I have logged out and logged in so many times, I have reinstalled the app with tjhe same result, this is so very frustating.

I see that so many people have experienced the same issue and you request their Adobe id and do something, can anyone help me, please?

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iOS, Mobile, Problem or error

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correct answers 1 Correct answer

Adobe Employee , Jan 26, 2021 Jan 26, 2021
Hi Valeria There may have been a communication problem between iTunes and our servers.  You should be OK now.  Please check the app again.

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

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Hi Valeria

There may have been a communication problem between iTunes and our servers.  You should be OK now.  Please check the app again.

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Hi Charly;

 

It's ok now! I really appreciate your help.

 

Have a nice day!

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Yo tengo el mismo problema ya llevo dos dias y aun no logro tener las funciones premium a pesar de reiniciar varias veces el cel, restaurar compras y hacer todo lo que dicen que se haga, como puedo solucionar esto? Gracias

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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Hello Edgar

Please try Lightroom again now.  It should work OK now.

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New Here ,
Jan 29, 2021 Jan 29, 2021

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Hi, I have the same problem! 

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Adobe Employee ,
Jan 29, 2021 Jan 29, 2021

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Hello 'Siham5FDF'

 

I see no Lightroom subscription for you (mobile or desktop) based on the account you used to post here.  

 

Do not uninstall and reinstall before you are subscribed and sync your current images, as deleting the app before sync will cause data loss.

 

If you tried to subscribe to Lightroom Mobile and this did not work, does it help to try subscribing again?   Also, try Restore Purchase -- please see this page for steps:  https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

If you have already been a subscriber for a while, but now do not see your images, that would indicate you are signed into the wrong account.  Maybe you tapped Google instead of Facebook, or entered the wrong email address on the login screen?  You will need to remember the correct account to sign in and see your subscribed account. 

 

If you still need help, please contact Adobe Support directly.  Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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