LR on iPad not opening - instead black "loading photos" screen / sync problem?

Report · Aug 17, 2019

Hi there!

Lightroom mobile on my iPad Pro won´t start properly since yesterday. Only thing I see is a black screen saying "loading photos", no UI. Offloading the app (which means deleting the app while keeping its data on iOS) did not help, neither restarting the iPad. I fear to lose my edits (was travelling) if I completely deinstall/reinstall the app which seemed to be the solution in other discussions.

Second thing I am wondering about (this may be interrelated?!): During travels, I imported my photos (around 2500) into LR on iPad. Being back home, I hoped that it would synchronize with LR CC (& Classic) on desktop which did not happen except for 9 photos - I kept both devices working with LR in foreground for more than enough time while nothing except for those few photos synchronized. Even on CC files or on LR web I cannot see more photos.

Later on then, I couldn´t even open LR anymore, showing me the black "loading photos" screen as described above.

Would really appreciate your help & hints, thank you!

Tim

iPad Pro 2018

LR version on iPad: 4.4.0

iOS version: 12.4

Report · Aug 19, 2019

Hi,

if you have problems syncing, it could be that your quota limit has been exceeded.
Please verify if this is the case.

Thanks,
Ignacio

Report · Aug 19, 2019

Hi Ignacio,

thanks for your answer. Yes, my cloud storage is full, actually I´m not wondering about that as I am synchronizing 2500 RAW files having 20GB quota. But this does not clarify why only 9 photos have synched. Cloud storage was empty before aside from smart previews which are not considered for cloud storage as far as I know. So 9 photos can hardly fill up 20GB. I wanted to sequentially upload 20GB of photos from iPad to desktop, then free up cloud storage, then upload/synchronize next 20GB...

How can I manage the files stored in the cloud? I cannot see more than 9 photos on LR web interface, the creative cloud files section is empty - so where are all those 20GB of photos?

Neither does this clarify why Lightroom on iPad is not opening at all. As I said, there is no UI, I start the app and all that happens is: black screen saying "Loading photos". Or is this designed behavior if cloud storage is full?!

Thanks a lot & best regards

Tim

Report · Aug 19, 2019

Hi Tim,

you're running into a bug and we would need your help to understand it better.
I've pinged you privately for more info.

Thanks,
Ignacio