Lr premium not working

[Robert5FB7]

I have a paid subscription to lr on my iPad, now it prompts to subscribe, logging in and out did nothing. Please help.

[Akash Sharma]

Hi there,

Sorry that Lightroom mobile subscription is not working as expected.

Since you're using an iOS device, would you mind restore the purchase as mentioned in this article? Link: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

Thanks,

Akash

[Charlie.D]

Hi Robert

I'm guessing you're seeing an error that says something about "Duplicate Purchase."  Knowing about any specific error messages is always useful to mention.  I will send you a private message with more info soon.