Lr stürzt ab durch Presets

[ari_5642]

Mein Lr stürz ständig ab wenn ich auf Presets klichke seit dem ich meine Presets raufelade habe, ich komm nicht mal in das menü um diese wieder runter zu nehmen oder zu löschen! es geht nichts

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us with your software's installed version number. 

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

[ari_5642]

Hi ich habe ein Team-Account über Lizenzpate.de (LEIDER) wo finde ich denn die Software intaller nr?

Ich brauche lr wirklich dringend! 

[JohanElzenga]

You are asked for the Lightroom version number, as shown in the Help - System Info menu of Lightroom.

[ari_5642]

Lightroom version: 8.3 x64 [ 20250414-1406-5ace587 ] (Apr 14 2025)

NGL Version: 1.41.0.11

WF Version: 7.3 5f6f02e

VF Version: 1.0.154

HIL Version: 40501

CAI Version: c2pa-c/0.6.0 c2pa-rs/0.46.0

PH Version: 5.2

Operating system: Windows 11

OS Version: Windows 11 Home (2009)

Application architecture: x64

System architecture: x64

Computer model: Dell Inc. Inspiron 5485 / AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx  

Logical processor count: 8

Processor speed: 2,0 GHz

Real memory available to Lightroom: 6030,2 MB

Real memory used by Lightroom: 502,6 MB (8,3%)

Virtual memory used by Lightroom: 2291,2 MB

Memory cache size: 0,0 MB

Internal Camera Raw version: 17.3 [ 2222 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 386MB / 967MB (39%)

Camera Raw real memory: 388MB / 6030MB (6%)

Display: 1920x1080

System DPI setting: 120 DPI

Dark Mode: No

Desktop composition enabled: Yes

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon(TM) Vega 8 Graphics (25.20.14138.0)

Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: fail_insufficient_driver, al: No, dl: No

OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC

Settings Folder: C:\Users\meric\AppData\Roaming\Adobe\Lightroom CC

Library Folder: C:\Users\meric\AppData\Local\Adobe\Lightroom CC\Data

[JohanElzenga]

If I Google on "AMD Radeon(TM) Vega 8 Graphics (25.20.14138.0)" then I find that this GPU driver is five years old! Update it from the AMD website.

[ari_5642]

Ok, i will trai it! I hope it will be help! 

[ari_5642]

hy auch das updaten vom AMD hat nichts gebracht, ich denke das das volumen der raufeladenen Presets... kann mann denn garnicht die presetz löschen ohne direkt in das menü zu kommen? ich verzweifel!! 

[JohanElzenga]

You can delete them directly from disk, but I doubt that the number of presets is a problem. Maybe one preset is corrupted somehow. 

https://www.lightroomqueen.com/lightroom-classic-file-locations/