LRCC not able to access photos that are in cloud

[Keeptickin]

Ok, I'm using the latest version of LRCC (4.4)... I just transferred all my photos from one external drive to another, and am have issues with some of the photos... It seems that certain photos (mostly pano's, so far) show that only smart previews are available on the disk AND THE CLOUD. Which is funny, because when I go on Lightroom Web Version, they are there and I can download them. Just wondering if there is a way to sync my EHD straight from the cloud? Thanks

[Jim Wilde]

Lightroom Web doesn't differentiate between original files and smart previews, i.e. if you have some smart previews in the cloud, you wouldn't be able to see that via LrWeb.

Have you ever used Lightroom Classic in your workflow? If so, go back to LrDesktop (it's not called LRCC any more), click on All Photos, then click on the Filter Bar icon and select Sync Status from the filter bar. Does it show an entry for "Synced from Lightroom Classic"? If it does, click on it and it should list all the images that you are concerned about (i.e. Classic only uploads smart previews).

But if you've never used Classic, and that "Synced from Lightroom Classic" entry doesn't appear in the Sync Status list, try clicking on the "Sync Pending" item to see if that lists those panos.

[Keeptickin]

Thanks but I dont use lightroom classic.