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M: Magenta/Pink color cast when exporting raw images from Lightroom Desktop

Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Since the software update ie. only recently, when I process an image, it looks perfect until I try EXPORT it, at which point it automatically acquired a terrible red tint. 

 

(Shooting with a Nikon Z6. Processing on a 2019 Macbook air (retina) fyi)

 

Tried changing the colour space in the export window. Same red tint result for all colour space options. 

 

PLEASE HELP!

 
{Moderator Note: Edited the thread title, NMB-17412}
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Import and share, Mac, Problem or error

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correct answers 1 Correct answer

LEGEND , Aug 01, 2020 Aug 01, 2020
Adobe is aware of the issue and is trying to resolve the problem. I suggest you follow at this link. https://feedback.photoshop.com/photoshop_family/topics/lightroom-destkop-magenta-cast-on-export-nikon-z6

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New Here ,
Jul 13, 2020 Jul 13, 2020

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Exactly the same problem... 

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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If you guys have exactly the same problem, why don't you start by answering the exact same questions?

-- Johan W. Elzenga

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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>Hello, Im having an issue using Adobe Lightroom on my MacBook Pro. 

 

If you run on Mac OS X it is unlikely (but still possible) that this is a color management issue as almost everything is color managed on Mac OS X. Most likely you are exporting to "originals+settings" which does not render the images but simply copies the images and puts some rendering instructions that only Adobe apps recognize into the metadata. So show us your export settings.

 

For the others and if you are on windows, and if you export to jpeg, it is almost 100% certainly a color management issue where you are using a non-color managed viewer app. The default viewer and browser on windows are not correctly color managed and always show you the wrong color. It is also possible (happens often) you have a corrupted display profile which also can lead to this effect.

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Explorer ,
Jul 13, 2020 Jul 13, 2020

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I'm experience this issue as well.

 

When exporting from Lightroom CC on macOS, the exported JPG takes on remarkably different colors (it looks like a lower/bluer color temperature, but I'm not precisely sure). I'm not familiar enough with monitor or application color profiles to troubleshoot, but the difference appears within the Lightroom CC export preview prior to exporting, as well as with the exported image when opened in other applications. The issue appears regardless of what Color Space is selected for the exported JPG. I do not have issues when exporting the same image with Lightroom CC on iPad.

 

I'm running Lightroom CC Version 3.3 from the Mac App Store (20200611-1039-7df19f1 Build) on macOS 10.15.5 on a MacBook Pro (Retina, Mid 2012).

 

Example image preview in Develop:

Screen Shot 2020-07-13 at 1.47.01 PM.png

Example image displayed when previewing the export (the exported image appears consistent with this preview). The issue appears to occur for all JPG and TIF export options, regardless of selected Color Space.

Screen Shot 2020-07-13 at 1.47.32 PM.png

 

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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That does look like a monitor profile issue? How are you calibrating your display? Can you show us the setting in System Preferences -> Displays -> Color? And Oh, on Macs you should ALWAYS turn off Nightshift and Truetone (in the Display tab of the Display control panel). They royally mess with the color of your display and can cause issues such as this.

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Explorer ,
Jul 13, 2020 Jul 13, 2020

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Thanks Jao!

 

I'm a little confused on why a monitor calibration issue would manifest in this way. Specifically, if I export the image as a JPG with the same settings from Lightroom CC on iPad, the colors appear to be correctly preserved (whether viewed on my MacBook's built-in display, external monitor, or the iPad). Likewise, the JPG exported from macOS that has this issue appears to display the incorrect colors consistently, regardless of which display I view it on.

 

I've uploaded the exports below for reference (both JPG, 90% quality, Small Size, sRGB color space).

 

macOS export (with color issues):

L1000119 - macOS Export.jpg

 

iPad export (no color issues):

L1000119 - iPad Export.jpg

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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Are you exporting these from the same file on the iPad and the Mac? That is extremely weird if so and looks like an actual bug. You should still try turning off truetone but that should not cause the actual file to be rendered like this! I would report this as a bug at https://feedback.photoshop.com

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Explorer ,
Jul 13, 2020 Jul 13, 2020

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Hi jargonjustin, 

 

I can confirm this is not a monitor issue. I'm having nearly the exact same issue. The only difference is that my images turn pink/magenta instead of your blue. 

 

Basically everything you've described, I've experienced on my end. The iPad renders the images fine, but when I try to render them with my Macbook Pro 16" there's a color cast. The color cast appears on jpg and tiffs, no matter the color space (sRGB, Adobe RGB, Display P3, and ProPhoto RGB). 

 

It's also likely not True Tone and Night Shift causing these issues since I have mine OFF and still experiencing this issue. 

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Explorer ,
Jul 13, 2020 Jul 13, 2020

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Thanks again Jao, Landonplane. I've opened a Problem on the Lightroom Feedback forum, if you want to follow or Me Too it: https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-on-macos-jpg-export-color-issues

 

 

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New Here ,
Aug 01, 2020 Aug 01, 2020

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I'm having the same issue. Using latest version of Lightroom CC on my Mac. One day everything worked just fine, the next I cannot for the life of me get Lightroom to export any of my files with the edits I have made. Curiously, it appears to export with some edits, just not all of them.

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Community Beginner ,
Aug 02, 2020 Aug 02, 2020

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Adobe has not given any solutions for this problem, and try point out to
the computer (iMac) as the source, something I don't agree.
I have canceled muy subsccription (including penalty) and I'm waiting for
the solution.
The editing process is spoiled as you insert the watermarks and becomes
oversaturated red when export.
Old versions LR worked properly in the same computer iMac 27"

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Explorer ,
Aug 02, 2020 Aug 02, 2020

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A few weeks ago I actually stopped using LR all together because of this problem. I've seen no solutions by the Adobe team and feel like they have just kind of left us hanging. 

 

Since then I've switched to Capture One 20 and really enjoying the trail period. And they're team is so responsive, I haven't had to wait for them to help me fix issues. And they're solution isn't to just downgrade to an older version of the software.

 

I'm tired of these feedback threads and writing up reports and trying to explain to them that it is not a display calibration issue: https://feedback.photoshop.com/photoshop_family/topics/lightroom-destkop-magenta-cast-on-export-niko... 

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Community Beginner ,
Aug 02, 2020 Aug 02, 2020

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I can tell you that if you make all those changes BUT leave the White balance as shot (ie. unchanged), then it saves properly. G-d knows why. I wish someone could tell me,

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I'm so sorry to but in like this but how does it work if i want to ask a question on this forum? What are the steps that i have to do. Again, im so sorry, I'm new here, I've never been on a forum before. Thanks. 

Thank you and stay safe!

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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