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(macOS) Lightroom 2023 presets and photos gone after update to profile

New Here ,
Aug 15, 2023 Aug 15, 2023

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Hi, 

 

After the latest 2023 update all my presets and photos are gone from Lightroom. I've synced them with my phone and imac and both won't show. My account is billed through a key (bought it from school website) and after the changes I had to re-login on both devices. 

 

How do I get my data back?

 

 

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iOS: iPhone , macOS

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Adobe Employee ,
Aug 15, 2023 Aug 15, 2023

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Hey, @Sherun. Welcome to the Lightroom Community. I've reviewed the email account you're signed in with into the community, and you have two profiles under your email.

 

The personal profile has 41+ GB of data with a previously active, now canceled Creative Cloud subscription.

The Business profile has an Enterprise entitlement. Your Lightroom data might still be present in the Personal profile.

 

This new sign-in experience will help you manage your account when you have multiple profiles on the same email account: https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html

 

Use the Lightroom Downloader to download all your original images with edits from your Personal profile. Check here: https://helpx.adobe.com/lightroom-cc/kb/download-lightroom-photos.html

You will need to export Lightroom Edit presets manually from the Presets tab by right-clicking & choosing 'Export presets.'

 

You can reach us via Chat or call. Contact our team via live chat for help with other possible options here: https://helpx.adobe.com/contact.html

 
Thanks!
Sameer K

 

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