Hey, @Sviatlana_Daruzhynska3255. Welcome to the Lightroom Community. I'll need more info to help you figure this out.
What is the image format of the original files? Does this happen with all the images? Before going further, you must ensure you have all the data backed up locally or on the cloud.
You can log on to Lightroom Web (https://adobe.ly/3LUKpiM) to check and confirm everything is synced.
Check the registry entries in the following location (might require IT authorization as this might be a work machine):
- Press Windows + R > type in 'Regedit' and press OK to open Registry Editor.
- Navigate to the following location in Registry Editor: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Please share a screenshot of this window.
Thanks!
Sameer K
(Use '@mention' to tag me when you reply)
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