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New Here ,
Sep 27, 2022 Sep 27, 2022

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My premium on Lightroom can't be updated

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Adobe Employee ,
Sep 27, 2022 Sep 27, 2022

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Hi there, I'll help you figure this out.

 

I've checked the email account in your profile & there isn't an active subscription to Lightroom.

What device are you using Lightroom on? Mobile (iOS or Android) or Desktop (macOS/Windows)? What version of Lightroom are you working on?

 

If you have a charge on your bank account, it would be likely that the subscription is on a different email account.

If you have other email accounts you need help with, please direct message me those & we'll take it from there.


Thanks!
Sameer K

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