masking...select subject...simple masking lightroom

[ecseke]

Hello I am using lates version of lightroom and I can't select subject...it wont work....when I try to mask, it makes lines instead of focussing on my drawn points...I have latest version of LR and space on my laptop but I do not wish to fill it up too much and NVDEA refuses to download says I do not have the requirements...Please help. Thank you

[Sameer K]

Hey, @ecseke. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

Please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.  

Does this happen after a series of steps, or have you installed Lightroom for the first time on this machine? 

You can set GPU performance in Edit > Preferences > Performance > Turn off GPU usage. This might also be similar to what is being discussed here: https://adobe.ly/3FBaDa0.

Thanks! 

Sameer K

(Type '@' and type my name to mention me when you reply)

[ecseke]

Thank you Sameer for your quick reply and for the details.  I have been using LR for years. Recently updated it. I have had similar issues in the passed but they eventually went away with updates or deleting things but now I have deleted PS as it took too much space, yet I still have this bug. Here it is:

Lightroom version: 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)
NGL Version: 1.39.0.9
WF Version: 7.2 963a5a9
VF Version: 1.0.154
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUSTeK COMPUTER INC. N501VW / Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Logical processor count: 8
Processor speed: 2.5 GHz
Real memory available to Lightroom: 16247.6 MB
Real memory used by Lightroom: 1015.8 MB (6.2%)
Virtual memory used by Lightroom: 2419.9 MB
Memory cache size: 0.0 MB

Internal Camera Raw version: 17.2 [ 2155 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 427MB / 6075MB (7%)
Camera Raw real memory: 428MB / 16247MB (2%)

Display: 3840x2160
System DPI setting: 240 DPI (high DPI mode)
Dark Mode: No
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 960M (23.21.13.8857) - 2 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init: I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Eniko Cseke\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Eniko Cseke\AppData\Local\Adobe\Lightroom CC\Data

[ecseke]

Unfortunately it is still not working.

[ecseke]

I finally figured it out I had to download the most recent NVIDIA program but I wasn't able to download the app within the App Store because it kept on rejecting my computer saying it wasn't up to date or didn't have the requirements even though I had the latest windows I believe and the latest Lightroom but I finally was able to download the NVIDIA program through the website and then of course rebooted the computer and now the masking features work.

[Anna Claudia Speck]

Nossa então estou passando por isso tudo também . Também recebia a mesma
mensagem. Obrigada pela informação!!

Anna Cláudia Speck de Souza

[ecseke]

I did the GPU thing where I turned it off and rebooted but nothing has changed. I tested LR it can select the sky, but when I try to select the subject it shows me this.