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Missing Photos After 7/27/20

New Here ,
Nov 13, 2020 Nov 13, 2020

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I re-uploaded Adobe Lightroom a few days ago to my iPhone. Every picture I had on the app after 7/27/19 no longer exists. I have an account and I didn’t delete those photos. My free trial period is ending. Is it a glitch or did Adobe purposefully get rid of those photos until I buy one of their plans?
 
I tried contacting Adobe itself but they redirected me here. 🙄
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New Here ,
Nov 13, 2020 Nov 13, 2020

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Correction: Missing photos after 7/27/19

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Did I get it right that you have re-installed the Lr app? If so, just checking for the adobe-id which you are using for this forum...and it looks like that your Lr-trial expired in July and therefore nothing has been uploaded to the server-side and backed-up there. And when you now re-install the app, Lr can only download the data which is backed-up on the server-side.

Do you have an recent iOS back-up from where you could restore?

Hope this helps. Guido/ Lr Mobile QE

 

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