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Mobile testversion but full abo?

New Here ,
Nov 21, 2020 Nov 21, 2020

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Hi. i purchased the full version of the creative cloud over prepaid (to 21. Oktober 2021 . Every app works fine for me. 
But Lightroom mobile it says i have a testversion ( 23 Days left) every app is licensed and 0 Problems. Other mobile Apps 0 Problems. Only Lightroom says testversion. 

 

Did anybody have the same Problem? I dont want that my Pictures and preset got deleted after that time. 

 

Greetins. René

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

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Adobe Employee , Nov 22, 2020 Nov 22, 2020
Hello Internetfotograf Your specific educational subscription to CC All Apps does not include access to Lightroom.  Please read this article:  https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.htm... Check with your institution's IT/administration to understand what products and services are available to you through their licensing agreement.  If you need access to Lightroom, please seek a separate Lightroom subscription (available through many plat...

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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Under the name of your account, try to select Restore Purchase, or whatever the translation is.

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New Here ,
Nov 22, 2020 Nov 22, 2020

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There is no Option for me. Only logout. 

after some research i find out that i everywhere on testversion. On web, mobile and Pc. 
before i got the full creative cloud, i have an abo from the photo version. ( just Photoshop and lightroom.) I cancelled the plan, and before it ends, i registred the license key. I think that is the Problem. The Photo-abo ends, after the begin of my full-CC Abo. 

On The creative cloud app i have the 100GB 

 

I try to go over Support,

hope they can help me. 

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Adobe Employee ,
Nov 22, 2020 Nov 22, 2020

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Hello Internetfotograf

Your specific educational subscription to CC All Apps does not include access to Lightroom.  Please read this article: 

https://helpx.adobe.com/ie/lightroom-classic/kb/lightroom-mobile-available-education-memberships.htm...

Check with your institution's IT/administration to understand what products and services are available to you through their licensing agreement.  If you need access to Lightroom, please seek a separate Lightroom subscription (available through many platform App Stores or directly from adobe.com), or seek an educational plan from your provider that includes Lightroom.

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