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Mobile trial expired

New Here ,
Aug 05, 2021 Aug 05, 2021

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I tried to look for an answer, but I couldn't find my exact problem. I am using the Lightroom app, and it says my trial has expired. I must have done a trial on my laptop, but I'm fine with just using the free version on my phone. How do I continue using the app at this point? It won't let me upload my new presets. 

 

Thanks! 

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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So there is-

1) Free Lightroom App -  Android from Google Play Store. For Mobile phones only!

2) The 'Lightroom Plan (1TB)'  -  Only by a subscription from Adobe. Includes Lightroom-Desktop (for laptops) and Lightroom-Mobile (for phones).

 

Your Free App does not give you access to Lightroom on a laptop.

See this link for the Lightroom Plan (1TB) US$9.99/m (Annual subscription)

https://www.adobe.com/products/photoshop-lightroom.html?promoid=3F8XBLKT&mv=other

 

Presets for the Free App would be possible by Adding DNG 'Presets'.

DNG PRESETS

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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New Here ,
Aug 06, 2021 Aug 06, 2021

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Yes, I understand that. I'm not trying to use it on a laptop. I'm just trying to use the free app that I've used for years. But since I did a free trial on my laptop last summer, I seem to be unable to use any part of the free app anymore. 

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New Here ,
Aug 07, 2021 Aug 07, 2021

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I'm in the same boat. I tried to chat with Adobe and they refused to assist with free software and sent me to this forum 

 

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New Here ,
Aug 07, 2021 Aug 07, 2021

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I have chatted with multiple people and the only answer I got was to sign up for the app with a different email, which would mean losing all the presets I currently have stored in my app. I'm not happy. I don't understand how dealing with a free app can be so difficult! I did a trial on my laptop, I didn't need the premium, so now you locked me out of my previously used free app? Ugh. 

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New Here ,
Aug 09, 2021 Aug 09, 2021

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LATEST

So I think I found the answer - even though I couldn't find it documented anywhere, one of the App Store reviews mentioned the free editing features only work on jpg files, not RAW. I tested this and sure enough I could do free edits to jpg but not RAW...

 

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Adobe Community Professional ,
Aug 06, 2021 Aug 06, 2021

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Anyone else with suggestions?

I admit I am not confident in giving you an answer. Hopefully others may be helpful for you.

It is important to understand that the 'Free' versions only store photos with the App in the phone. If you un-install the free app all the photos are deleted - You must have backups.

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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New Here ,
Aug 07, 2021 Aug 07, 2021

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Thanks for trying!

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi @defaulttbkgc2oqzd5w 

With your app in this state where the trial has expired, all that has happened is that your app has reverted to the free-use state.  Any functions that worked before the trial began should continue to work.  Only paid/premium features like sync are blocked.  Any images and editsa applied to them, and also any custom presets you've made should continue to be available locally as long as you do not re-install the app.

 

There was a UI change.  Is it possible your presets are still there, but are now moved to a new location in the Edit screen.  Tap Presets, and switch from Premium to the Library tab, and scroll down until you see User Presets--your presets should be there.

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