Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

My presets did not upload to my new phone

New Here ,
Jan 01, 2020 Jan 01, 2020

Copy link to clipboard

Copied

Hi, 

I recently purchased presets, i had them all downloaded in my lightroom app. I got a new iphone, downloaded the app. Signed into lightroom and the presets are no longer in my app. Is there something I am missing? Or do I have ro redowload them one by one on my new phone?

Thank in advance guys 🙂 

Views

826
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 01, 2020 Jan 01, 2020

Copy link to clipboard

Copied

Do you have a photography plan that includes cloud storage? Or the mobile plan, or the free app?

 

Can you see your Presets at https://lightroom.adobe.com?

 

 

 

 

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 08, 2020 Jan 08, 2020

Copy link to clipboard

Copied

LATEST

Are you signed in with the same Adobe-id which you use for this forum? If not, could you give it a try. From what I can see has your Adobe-id a correct subscription applied and presets stored on the server-side and therefore these should be synced to your mobile device. Hope this helps - Guido/ Lr Mobile QE

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines