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My subscription was renewed but I cannot use premium features and Lr said my subscription expired

New Here ,
Jan 05, 2021 Jan 05, 2021

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I subscribed for the premium monthly pack more than a year now and it works perfectly until today. After my purchase renewed this month, I don't have access to the premium features anymore. It said my subscription expired. I tried to subscribe again and it appeared that I'm currently subscribe. I also tried to sign out and turn my phone off then sign in again but nothing works. Please help.

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iOS, Mobile, Problem or error

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Hello? Should I contact the Customer Service & Support team from Adobe ?? I bought the app and when I'm having problem there is no one help me out or even reply ? This is how it's works?? What should I do now?

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Adobe Employee ,
Jan 06, 2021 Jan 06, 2021

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Sorry for the delay.  It sounds like our server did not get the expected subscription renewal message from Apple -- this happens sometimes.  Can you check your account again, it should be working now.

 

If this happens again, pleas do contact Adobe Support directly by visiting https://helpx.adobe.com/contact.html (sign in look for the chat option)

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