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New Lightroom won't load images

New Here ,
Nov 21, 2017 Nov 21, 2017

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Screen Shot 2017-11-21 at 2.00.59 PM.png

I just switched to All New Lightroom. I been sitting on this screen for 20 minutes. The loading circle constantly revolving around itself. Anyone have this issue?

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LEGEND ,
Nov 21, 2017 Nov 21, 2017

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What images have you imported?

You can check what is in the cloud by logging in to your web app.

https://lightroom.adobe.com/

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New Here ,
Nov 21, 2017 Nov 21, 2017

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I never used the cloud. Clicking that link provided, I only have one image in there. It doesn't show in the new lightroom cc.

Screen Shot 2017-11-21 at 4.09.54 PM.png

According to this, I should be able to add image when I click on the + button and have All Photos selected. No images are showing as you see from the previous image

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LEGEND ,
Nov 21, 2017 Nov 21, 2017

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Can you try sign-out

Quit Lr CC

Re-start your Mac

Launch Lr CC again and sign-in

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Adobe Community Professional ,
Nov 21, 2017 Nov 21, 2017

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I had the exact same problem and nothing seemed to fix it, not wiping and reinstalling, not logging out and back in. I found references to a bad logon in my log files but signing out of creative cloud did not work at all. It turned out that I needed to completely reboot the computer and then it started working again. Lightroom CC somehow had stored a bad logon that I could only get rid of by rebooting. Very strange.

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New Here ,
Oct 22, 2021 Oct 22, 2021

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I have the same problem, but on Windows. I tried everything, and nothing seems to work.

 

In my case, it starts to load but the "loading circle" simply disappears with only a quarter "loaded".

 

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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"the same problem"  And the problem is exactly??

I am not sure I understand from your screen-clips! They both seem to indicate you have a filter active to Search/Find one file by its Filename. That is not the Import screen.

Do you not get the File Explorer Window to Import files when you click on (+) Add Photos?

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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