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New profile function caused old photos to all disappear

New Here ,
Feb 24, 2023 Feb 24, 2023

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I had photos imported into the Lightroom app which was not synced but were stored locally on the device. After the new profile functioned came up, I must have misunderstood the "moving of assets" thing because I chose no. I felt unsure about the split enterprise and personal profile so I accessed the enterprise profile assuming that I could later transfer the assets from my personal profile if I wanted. 

 

But now, all my photos have been wiped out. And every time I switch between profiles, they are all wiped out. 

 

Is there any way I can at least recover my edits or presets from before Adobe made these systemic changes? 

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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Please use https://lightroom.adobe.com/lightroom-downloader in order to download photos and videos, including edits.  There's not a way to download presets.  Let us know if this works for you.  

 

-Peter

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New Here ,
Feb 25, 2023 Feb 25, 2023

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Hi Peter. I did almost the exact same thing as OP. Since I didn't know about this downloader at the time I had to sign up for a free trial of my original profile as a personal account and then exported every single original plus settings into a file folder. What do you do though to import this into the new enterprise account? I have some raw files that contain multiple edits. The system recognizes these as a single raw file with multiple XMP files and therefore cannot by sync'd to the new account. 

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Adobe Employee ,
Feb 25, 2023 Feb 25, 2023

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In most cases you should just be able to re-import, but for the multiple edit case, I think you'd have to manually make copies of the files in question.  

 

-Peter

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Adobe Employee ,
Feb 25, 2023 Feb 25, 2023

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Am also wondering how you are seeing the multiple edits on the same file -- can you share more info on this?

 

Thanks,

Peter

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New Here ,
Feb 28, 2023 Feb 28, 2023

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Thanks Peter, I am seeing each file as a separate file (one raw + one XMP) within the hard copy folder. The multiple edits are names such as FILE-1, FILE-2, etc. with the corresponding extension .CR2, XMP, etc. When I attempt to import to Lightroom, the computer can import one of those raw files with its XMP data, but if I tried to do FILE-1 then FILE-2 it will not allow a second import of FILE-2 knowing it's the same original. Therefore I have to delete FILE-1 and replace it with FILE-2, if I want that other version, and if there are more of them, only one can remain in the viewer. Even if I rename FILE-2 as something like MR_ROGERS it still knows it's the same original! 

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New Here ,
Feb 28, 2023 Feb 28, 2023

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Another fun thing that happened was, I decided to try the Lightroom Downloader to see if the imports may work differently. I chose "import profiles and presets" this time and imported one folder - and lo and behold my presets populated with one for each XMP file in the folder (which I should have anticipated, but was trying things out). This has left me with quite a busy Presets folder, LOL .... which now I really want to clean out but without deleting all my actual user presets. Guess that was not the best way to try importing! 

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Yes, I see your difficulty -- since we generally recommend the Lr Downloader, you've hit a workflow we don't readily accomodate.  I think if you have a way to make a small metadata change to the originals, that should be sufficient to differentiate them.  Something like ExifTool could work, though can't vouch for the results.  If you have vendor specific means to edit the original, that's probably best.   

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