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New user - Lightroom won't launch

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hi there - I just installed the Lightroom cloud-based software on my MacBook, along with Creative Cloud. The CC software launches, but LR does not. I keep getting an error message (actually, 2 error messages in two separate pop-up windows: one says "Sorry, an error occurred" and asks whether I want to report the error to Adobe, and the other says "Adobe Lightroom Closed Unexpectedly" (although it never actually opened). I tried rebooting and signing out and back into Creative Cloud. Any suggestions?

Thanks!

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Which Mac OS have you installed being as at least 10.14 is required.....

https://helpx.adobe.com/lightroom-cc/system-requirements.html

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New Here ,
Aug 05, 2021 Aug 05, 2021

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Thank you. I have Mojave 10.14.3.

 

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New Here ,
Aug 05, 2021 Aug 05, 2021

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I also uninstalled and reinstalled the application - no luck.

 

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