No me aparecen mis fotos editadas

[Luciana23642121v5so]

Hola! De un momento al otro no me deja ver mis fotos editadas y tampoco los ajustes preestablecidos creados o guardados, me aparece "error al cargar la version de desarrollo" (ya habia caducado la prueba gratis de premiun antes, e igualmente podia seguir usando la aplicación). Alguien que pueda solucionarlo, muchas gracias

[Ranjisha Sengupta]

Hi there,

We're sorry about the trouble experienced with Lightroom. We're here to help. 

Which version of Lightroom Mobile and Android are you using? Did it start happening after your free trial got expired? 

This can happen for a few reasons. First, try signing out of your account and signing back in. Otherwise, see if any of these are causing it.

1. your device is running out of storage
2. You have a storage cleaner app running on your device
3. You have switched the storage location in Lightroom settings
4. You don't have an original or smart preview downloaded to your device

We're here to help troubleshoot; we just needed a few more details.

Thanks.

Ranjisha.

[Luciana23642121v5so]

Hola! puede ser lo que decis, hace una semana borre una carpeta llamada "obb" de android y ahi puede ser que se hayan borrado. Puedo volver a recuperarlos????
La versión de Android que tengo es 9 y de Lightroom Mobile 7.2.1

Muchas gracias, espero tu respuesta.

[Ranjisha Sengupta]

Thanks for letting us know. Do you see the folder after re-installing the app? 

[Luciana23642121v5so]

No tuve que reinstalar la App, solo se borraron las fotos y ajustes preestablecidos. 

Sigue estando la carpeta,

Thanks for letting us know. Do you see the folder after re-installing the app? 

By @Ranjisha Sengupta

si.

[Ranjisha Sengupta]

Sometimes it retrieves backup data after re-installing. You can check this article to access and restore deleted photos:

 https://helpx.adobe.com/lightroom-cc/using/restore-deleted-photos.html#:~:text=Open%20the%20Deleted%....

Let us know if this helps.