no subscription

[Irina5C6B]

I was subscribed to adobe lightroom Mobile, and then I changed my credit card and the payment was cancelled. Now I dont have a cloud space and nohow can renew the payment. The menu says I'm subscribed but it uses the plan I got for the PC version.

How can I pay again and get all the space back. 

[Carmo Reis]

Tenho uma subscrição com pagamento mensal des o início de 2020. Em Abril de 2021 cancelaram-me o acesso e continuam a debitar-me a conta.

Dizem que o período experimental acabou. Como posso resolver????

José Reis

[Charlie.D]

Hello @Carmo Reis ,

My advice for you is the same as shared in the previous message... This is a peer support forum specifically for Lightroom Mobile.  

Please contact Adobe Support for help withadobe.com purchase/billing issues...Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  They can help you sort out which plan to keep, fix payment issues, etc.  Thank you!

[Charlie.D]

Hi @Irina5C6B 

This is a peer support forum, and we're not really equipped to help adobe.com purchase/billing issues.  Pleas contact Adobe Support directly...Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.  They can help you sort out which plan to keep, fix payment issues, etc.  Thank you!